Join Lin Realty Group

"WOW!" Coordinator
(AKA Director of Client Care)

People don't get the care they deserve when buying or selling a home. At Lin Realty Group, we believe clients should be treated like family, not commission checks, so we create a real estate experience guided by compassion. This means families start their new chapter with confidence and joy.We're out to change the real estate industry in Pasadena (...and then the world!) and we need your help!

Lin Realty Group (linrealtygroup.com) is a boutique, Pasadena-based real estate brokerage. After being named a Top 20 Keller Williams agent in the USA (2018) and the #1 Agent in Listings at Keller Williams Pasadena (2018), our lead agent, Eva Lin, established Lin Realty Group in 2019.Our team is small but mighty...and we're all about growth. In 2020 we helped our clients buy or sell over $50M in real estate and we are on track to double that in 2021. Our 5 year goal is $500M so if you come on board, be prepared to buckle up!We're looking for a highly skilled WOW! Coordinator to create "WOW!" worthy moments and experiences for our clients.Our mission is to provide a level of service and care to our clients so far beyond the industry norm that we break it!...We're blazing a new path. We're out to make such a huge impact in our market that even those folks who don't hire us come to EXPECT that their agent will treat them like family AND deliver outstanding results..."just like Lin Realty Group does."If you're saying "Hell Ya!" then please read on...Lin Realty Group serves over 50 families per year, but we want to help far more people while providing an even higher level of care. To make this happen we need a superstar WOW! Coordinator to join us.

What You Will Do

- Act as VIP Client Relationship Manager for our Lifetime Clients (we don't have "past clients" because we are focused on creating lifetime relationships with the families we serve...and YOU will help make this happen!)
- Surprise and delight our clients with acts of kindness, thoughtfulness, and empathy (e.g. curated gifting, care packages, etc.)
- Write heartfelt note cards and prepare thoughtful gifts to celebrate our clients' highs and empathize with their lows
- Learn about our clients' unique tastes and maintain a Client Relationship Management database to track this information so we can offer a personalized touch
- Proactively identify opportunities for enhancing our clients' experience
- Organize our bi-annual charity events, Family Park Day, VIP Client Dinner, and quarterly team outings
- Provide WOW! experiences for our internal team members (track birthdays, anniversaries, work anniversaries, important milestones, etc...and help us celebrate them!)
- Survey clients to discover what they loved about their experience and what could use improvement (then enact needed changes)
- Manage our VIP Client Concierge Program
- Use your high level coordination/support skills to assist our operations team when needed
- And more....
- No two days will be the same....you certainly won't be bored!

Experience / Skills You Need

- Minimum 3 years experience in a high level client service / client relationship management role
- Hospitality background strongly preferred
- Reliable & presentable transportation
- Residence within a 20 minute drive to South Lake Ave Shopping District in Pasadena
- Outstanding project management
- Clear, concise, conscientious written and verbal communication
- Beautiful handwriting
- Comfortable and confident working with affluent clientele

You Are the Superstar We're Looking For If...

- You have a servant's heart (you live to serve and love to make others feel cared for and special).
- You have a deep desire to grow as a professional.
- You are unusually driven and challenge oriented.
- You have extremely high standards for your work. Excellence matters to you.
- You have grit and thrive under pressure.

If this is you, then we invite you to answer the call...To step up and join us on our heroic journey...We can promise you:It will be one of the greatest growth experiences of your life.Compensation:
- $50,000 to $70,000 per year (dependent on experience and skillset)Benefits: 3 weeks paid vacation + paid holidays + paid sick days + health insurance.NOTE: HIGH-ACHIEVERS ONLYIf you are PUMPED about this position, then go here to submit your information and follow the steps to apply (<5min):

• Apply Now

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